Ways to Shop & Return Information
HOW TO SHOP
Welcome to David Christopher's. You may shop with us several ways:
In Store. Visit our brick and mortar stores to get hands on experience with our product as well as the assistance of knowledgeable sales staff who want to make sure you have a wonderful experience with us.
Online Store. Our online store selection is more limited than what you will find in our store. We have thousands of items in store, but we don't have the manpower to list them all online at this time. We list as much as we can, but we love seeing your faces, so please come see us.
Shipping: Once your order goes through, it takes up 3-5 business days to ship. Shipping time can be extended during peak season. And it can vary based on the carrier. Once the shipment leaves our facility, it is the responsibility of the carrier. We ship Monday-Friday. We pride ourselves on fast and efficient shipping. We take every precaution to ensure your item arrives in tact. You will be notified and receive a tracking number once your order ships.
Local Pick Up: If you selected “Local Pick-Up” for your order, you may pick up your item at our Sheffield location. In store pickups will be ready and available within 3 business days--sometimes sooner! You have 14 days to pick up your order. If it is not picked up within that time frame, your order will be returned back to inventory and is no longer David Christopher's responsibility. Our store hours are Monday-Saturday from 10am-6pm.
Local Delivery: We will deliver your purchase to you, the recipient, funeral home, hospital, etc within 20 miles of us. This service is FREE when you spend $40 or more. And it's so much fun! If you spend $20-$39, there will be a $5 fee for your delivery.
Returns: Once you receive your order, you have 14 days to return your items in like new condition. You must receive advanced approval before mailing your items back to us. Contact us at firstname.lastname@example.org to receive approval. The items must be odor free and in the original packaging/condition they were received. Items must be mailed back to:
103 S Atlanta Avenue
Sheffield, Alabama 35660
Remember to include the original packing slip and order number. Once we receive the item, we will be happy to refund your money which can take 5-7 business days. We are unable to cover return shipping costs at this time.
Damages: If an item is damaged upon receiving, we ask that you kindly email us a picture to email@example.com and we will issue a refund for your damaged item. We strive to package our items the best way possible, but mistakes do happen. Sometimes the mistakes are the fault of the carrier, and we will file a claim on your behalf. We try to make this process as easily as possible for you, as we realize an item damaged during transit to you isn't your fault, and it shouldn't demand a lot of your attention to get it resolved.
Wholesale. You must have a valid Resale Certificate on file. Email firstname.lastname@example.org if you would like to have an account set up of if you have questions about our wholesale store.
Any other questions, please email us at email@example.com